How do I join the site?
Click the Join Now button on the homepage, or simply click here to register.
What age do I have to be to play on this site?
You must be at least 18 years of age to register & play at Palace Bingo.
Who am I contracting with?
The Operator is called Jumpman Gaming Limited, registered in Alderney and regulated by the Alderney Gambling Control Commission (for non UK customers) and the UK Gambling Commission (for customers residing in the UK).
Do I have to download anything?
No download is required. Just register, verify your account via email, log in and click the Play Now button to launch the game.
How do I log in?
Just enter your username or email address, and password at the top of the homepage to log in to your account.
What should I do if I have forgotten my password?
Please click the ‘Forgotten Password?’ link underneath the login area, fill in your username & registered email address, then click send to receive a password reset link to you registered email address.
How do I know the games are fair?
Palace Bingo is fully licensed and regulated by the UK Gambling Commission and the Alderney Gambling Control Commission under the laws of Alderney. We adhere to their strict regulations on fair gaming. Our random number generator has been independently checked to ensure every number called and so every game outcome is totally random.
Wheel of Slots
What is the Wheel and what can I win?
The Wheel is a unique feature to WSN that allows you to win anything from 5 - 500 free spins on popular slot games like Fluffy Favourites, Shaman’s Dream and Temple of Isis.
Each time you spin the Wheel, the outer circle will display the number of Free Spins won, while the inner circle will display the game it is valid on. You can then play these free spins!
How do I unlock the Wheel?
You can unlock the Wheel by collecting spins in your personal Spin Bank. There are numerous ways of doing this:
- Make your first deposit today – new players automatically earn a wheel spin after making their very first deposit of £10 or more on site. Once you have deposited, head to the games lobby and select the ‘Spin the Wheel’ tab. You can then spin the Wheel for the chance to win up to 500 Free Spins.
- Top Up your Account – each time you make a deposit at Palace Bingo you’ll earn a Free Spin which will automatically be credited to your Spin Bank.
- Complete a Quest – you’ll find different quests to complete under the ‘Spin the Wheel’ tab in the games lobby e.g Wager £100 on Bingo. Each time you complete a quest and fill a barometer, you will earn a Free Spin on the Wheel of Slots. Quests can vary, so be sure to check our Promotions page to keep up to date with the latest offers.
What is the Spin Bank?
The Spin Bank allows you to track how many Wheel spins you have. Your Spin Bank is located at the top of the site when you first login, in the player area and in the games lobby under the ‘Spin the Wheel’ tab. Each time you earn a Spin it will automatically be added to your Spin Bank.
How do I spin the Wheel?
Once you have spins to play, head to the games lobby and click on the tab labelled ‘Spin the Wheel’. Simply, click the ‘Spin’ button located in the centre of the wheel to set the Wheel in motion.
How many times can I spin the Wheel?
You can hold a maximum of 5 spins in your 'Spin Bank'. However, you can only spin the Wheel three times a day. Once you have reached this limit, you must wait until the following day to spin the Wheel again.
How do I claim my Free Spins on a slot game?
Once you have spun the Wheel of Slots, you will see a congratulations message informing you the number of Free Spins you have won e.g ‘Congratulations, you’ve won 500 Free Spins on Fluffy Favourites’. Simply, click on the Play Now button and your slot game will open within the tab for you to play your free spins.
Can I use my Free Spins when I want?
No, you must play your Free Spins immediately after spinning the Wheel. The game will automatically open for you with auto spin enabled. If you fail to complete all of your Free Spins for whatever reason, the game will automatically complete after a set period of inactivity and any winnings will be credited to your account. Your spin bank will be reset to zero if you withdraw.
I’ve won money from playing the Wheel of Slots, what can I use it on?
You are free to use your winnings on any game you wish to play - that includes bingo and slots. Enjoy!
How does the Wheel of Slots work for VIPs?
The higher up you climb our VIP scheme, the more rewarding the Wheel becomes. Although the wheel may look the same, your free spins will play with a higher coin size, boosting the amount you can win!
I've spun the wheel and won tickets into the Daily Fifty game. When will this play?
If you have won free bingo tickets for the Daily Fifty Jackpot at 8pm, the tickets will play for the game AFTER the one that is currently selling. In most cases this will be 'tomorrow's' game. However, if you win the tickets between 8pm and midnight, due to the time of the game, your tickets won't appear until after 8pm the next day.
How do I play table games, slots & scratch cards?
Click on the Instant Games Menu from the lobby or inside the game room. You will find this towards the top right of the screen. You can select from an array of multiline slot machines, table games (roulette, blackjack), scratch cards and other instant win games. Click the ‘View All’ button to see the full game menu and select the relevant tab to see the games available.
How do slot games work? What are multiline slots?
Select the number of lines you would like to bet on, and the amount you would like to bet on each line. Click Spin or Bet to set the reels spinning. All win lines are read left to right and you will only win on these lines if the matching symbols are on consecutive reels with the first being on the reel on the far left (unless specified in the paytable).
Multiline slots are slots where it is possible to bet on multiple lines. As such, different paths across the reels can result in a win. Win lines are shown when selecting the number of lines you wish to play. Palace Bingo features slot machines with number of win lines ranging from 9 to 100.
How do I buy tickets in Bingo?
Enter one of our Bingo rooms and click the ticket once to select it, then click the “buy selected” button above the tickets to purchase those you have selected. You can also use the quick-buy feature by selecting from set options as to number of strips or tickets within the quick-buy box and then clicking the “buy selected” button to purchase.
How do I auto buy for multiple games?
Click the ‘Auto Buy’ button in the top right, next to your profile pic. Select the number of games for which you wish to enable auto buy, and the number of tickets you wish to purchase for each game. You can also set which ticket price games you would like to be included in your selection. Note that auto buy will be cancelled if you leave the game room. Click start to commence auto buy.
How much do the games cost to play?
Bingo ticket prices vary from completely FREE to £1 each. The ticket price is indicated in the top right corner of the screen.
How do I win the progressive jackpot?
Both 75 and 90 ball bingo have their own progressive jackpot. This can be seen at the top of your games screen in the top left hand corner.
The progressive jackpot is won when a player calls bingo and wins the full house prize within a fixed number of ball calls – this varies for bingo type:
90 Ball Bingo – win the full house within 39 ball calls
75 Ball Bingo – win the full house between 26 and 34 ball calls or less (dependant on pattern)
If nobody calls bingo within the set number of balls, the progressive jackpot rolls over to the next game and continues to grow until it is won.
How do I know if I have won?
All cash wins are paid automatically in to your playing account.
How do I turn the sound off?
Click the Speaker symbol inside the game room next to the Options button
How do I turn chat off?
Click the circular X in the top right corner of the chat box
Can I play in more than 1 game at the same time?
Yes – the easiest way to do this is by clicking the Change Rooms button to the left of your profile pic when inside the game room. You will then be shown a list of all available game rooms along with the ticket prices for the upcoming games in those rooms. Click “Buy Tickets” next to the room in which you would like to purchase tickets, select the number of strips or tickets you would like to buy, and click the buy button. You can also buy in other rooms by clicking the GO button next to the room and actually entering that room to purchase for the next game.
Where can I find the chatroom rules?
Click here for full chat rules
What are the rules of bingo?
Click here for bingo rules
How do I update my player details?
To update your player details click on ‘My Account’ from the member area and from here you will be able to select ‘Edit Account Details’
How do I check my game history?
You’ll find your Games History option listed on the My Account page, which can be accessed from the member area when you first login.
How do I check my transaction history?
Click on Transaction History listed on the My Account page, which can be accessed from the member area when you first login.
How do I change my password?
Click the My Preferences link in your account area and hit the Change My Password button. Follow the instructions on screen.
What payment methods are accepted?
We accept Visa Debit, Visa Credit, Visa Electron, Maestro, Mastercard & Solo.
How do I make a deposit?
Click on the ‘Banking’ button in the lobby or game room and follow the instructions onscreen, or click on any of the ‘Deposit’ buttons, either at the top of the site or from the ‘My Account’ page.
How do I make a withdrawal?
Click on the ‘Make a Withdrawal’ button from the My Account page, and follow the instructions onscreen.
What is the minimum amount I can withdraw?
The minimum amount you can withdraw is £30.
Can I cancel a withdrawal?
Yes. You can cancel a withdrawal up to 48 hrs after you requested the withdrawal. Click the banking button in the lobby or game room and follow the instructions onscreen, or select “Cancel a Withdrawal” from the account options on the left hand side when you log in to your account.
What is the minimum amount I can deposit?
The minimum amount you can deposit is £5. Please note that on 2nd and subsequent deposits, only amounts of £10 or more are eligible for deposit bonuses.
How long will it take for my withdrawal to be processed?
Your withdrawal will pend for 48 hrs, during which time you can reverse the withdrawal back into your playing account and use it to play. After the pending period has expired the withdrawal will start processing on the next available working day. Please be advised that from this point it can take 7-14 working days for the money to hit your allocated card. We do our best to ensure that withdrawals are processed in a timely manner. Please contact email@example.com if you have any questions or concerns regarding any specific withdrawals.
Why isn’t the game loading?
We recommend you use Google Chrome as your browser, you can use this on your Mobile Device, Tablet, PC or Laptop. You can also clear your browsing history as well as your cache and cookies. If you still have problems, try restarting your computer and reloading the game.
What happens if I lose my internet connection during a game?
You may not see the game play out, but rest assured that your tickets will remain in play for that game, you will still be able to win the game, and any winnings due to you will still be credited.
Why does the game pop-up not open?
If you have pop-up blockers running on your computer, these may block the game pop-up window. Try turning off the pop up blocker or setting it to always allow pop-ups on palacebingo.com as prompted.